We hope these (4) common scenarios will empower you to determine if your issue requires a technician or not!
1. Door goes down, hits the floor then reverses
-Re-align photo eyes, Clean lens on photo eyes, Check photo eyes for lights (One should be green and one red)
-Remove any obstructions
-Limit switch adjustment
-Logic board needs repair
2. Door lifts a foot off the ground then closes on its own
-Torsion Spring replacement needed (OHD*)
3. Wall button will not open/close the door
-Check to see if the lock button is engaged – switch it back to off
-Check breaker for power to the unit.
4. New Keypad/Remote will not open/close the door
-Have you replaced any light bulbs lately with LED’s? (these need to be removed as they may be causing the interference)
-Replace the battery with a name brand product. (sometimes store bought batteries are dead.)
If you are still experiencing issues with your door please call Overhead Door of the 7 Rivers Region at 608-783-6080 to schedule service.
(OHD*) – Please call Overhead Door to provide this service, we do not recommend you attempt to replace a torsion spring by yourself.